Privacy Policy

The controller of your personal data is: Zencrivo d.o.o. Ilica 256, 10000 Zagreb, Croatia OIB: 47293018564 Email: privacy@zencrivo.com For any questions about the processing of your personal data, you may contact our Data Protection Officer at the email address above.

We collect the following categories of personal data: • Identification data: first and last name, email address • Communication data: content of messages you send us through the contact form • Technical data: IP address, browser type, operating system, device data • Usage data: pages visited, time of visit, source of arrival to the site • Cookies and similar technologies: information collected through cookies in accordance with your consent settings

We process your personal data for the following purposes: • Responding to your inquiries sent through the contact form (legal basis: legitimate interest) • Improving the functionality and user experience of our website (legal basis: legitimate interest) • Analyzing website traffic (legal basis: consent through cookies) • Displaying relevant advertisements (legal basis: consent through cookies) • Fulfilling legal obligations (legal basis: legal obligation)

We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected: • Contact form data: 12 months from last communication • Technical and analytics data: 26 months • Cookie consent data: 12 months from consent given After the above periods, data is permanently deleted or anonymized.

Under the GDPR, you have the following rights: • Right of access: you have the right to request a copy of the personal data we process about you • Right to rectification: you have the right to request correction of inaccurate data • Right to erasure: you have the right to request deletion of your data ("right to be forgotten") • Right to restriction of processing: you have the right to request restriction of processing your data • Right to data portability: you have the right to receive your data in a structured, machine-readable format • Right to object: you have the right to object to the processing of your data To exercise any of the above rights, contact us at: privacy@zencrivo.com

Our website uses cookies and similar technologies. Detailed information about the cookies we use, their purpose, and how to manage them can be found in our Cookie Policy.

We may share your data with the following categories of recipients: • Google LLC (Google Analytics and Google Ads) — only with your consent through cookie settings • Website hosting and maintenance service providers • Competent authorities when required by law In the case of data transfers outside the European Economic Area (EEA), we ensure appropriate safeguards in accordance with the GDPR.

We apply appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, destruction, or damage. This includes data encryption, access control, regular security audits, and employee training.

If you believe that the processing of your personal data is not in accordance with applicable regulations, you have the right to file a complaint with the Croatian Personal Data Protection Agency (AZOP): Croatian Personal Data Protection Agency Selska cesta 136, 10000 Zagreb www.azop.hr azop@azop.hr

We reserve the right to amend this Privacy Policy. You will be notified of significant changes via a notice on our website. The date of the last update can be found at the top of this document.